Maintenance Reporting
From "the AC is broken" to fixed and verified — one tracked flow, with photos, owners and deadlines.
Good morning,
Maria · Floor 2
My Rooms
Room 204
PRIORITYCheckout
Room 207
Stay Over
Room 211
Checkout
Room 215
Stay Over
Maintenance issues die in transit: a housekeeper mentions a dripping tap to a supervisor, who writes it on a Post-it, which never reaches the technician. Three weeks later a guest complains about the same tap. The problem was never the repair — it was the reporting.
With KovaRooms, the housekeeper photographs the issue from the room and submits it in seconds. The ticket carries the room number, photo, category and priority; the maintenance team sees it instantly, takes ownership, and the room can be blocked from sale if needed. Nothing depends on memory or paper again.
Why teams love it
Report in 30 seconds
Photo + category + send, straight from the room where the problem is.
Nothing gets lost
Every issue is a ticket with an owner, a status and a timestamp — visible until resolved.
Smart routing
Plumbing goes to plumbers, HVAC to HVAC. Critical issues escalate automatically.
Room-state aware
Block a room as Out of Service with one tap and it disappears from sellable inventory views.
How it works in practice
Full ticket lifecycle
Reported → assigned → in progress → completed, with materials and costs logged along the way. The full history of every asset and room stays searchable.
Cost tracking built-in
Log parts and materials per repair and KovaRooms aggregates spend by category, room and asset — so you know which floor's plumbing is eating your budget.
Breakage analytics
Recurring failures surface in reports: the same shower head three times in two months is a replacement, not another repair.
“Guest-reported maintenance complaints dropped by half in the first quarter. Issues get fixed before guests ever see them.”
Sofia L.
Director of Rooms · Hotel boutique Barcelona
Explore more features
Real-Time Room Status
One live map of your entire hotel. Every room, every state, every second — without a single phone call.
Learn moreSmart Task Assignment
The morning room-split, done in seconds — balanced by workload, checkout times and who is actually on shift.
Learn moreMobile-First for Staff
Your housekeepers' entire day on their own phone — no app store, no passwords to forget, works even offline.
Learn moreSee it live in your hotel
Book a 30-minute demo tailored to your property — or start a free 14-day trial today.